Payment: When payment is made by Money Order, please allow up to 5 working days for clearance. 

When payment has been made by Direct Deposit, please allow up to 2 working days for the funds to be made available in our account. 

Payment is required within 5 working days of submitting your order. If payment is not received within this timeframe you will be notified by e-mail and advised that your order has been cancelled and the items returned to stock.

Refunds and Exchanges:  Please advise us of any faulty items within 5 days of your invoice date. We will exchange or credit for faulty items only. Refunds will not be given for change of mind.

Out of Stock Items: Our shopping cart is quantity driven, other than occasional human error, all products shown are available and ready to be shipped. If an item is out of stock you will be contacted and asked if you would like a refund or if you would like the item substituted.

Scrap Needs does not back order products.

Delivery Terms: Orders are downloaded three times a week on Monday, Wednesday and Friday. We aim to dispatch orders within 48 hours of receipt of payment. Should we not be able to dispatch your order in this timeframe, a member of staff will contact you by e-mail or phone. All items are shipped by Australia Post.

Postage Rates: A flat postage rate of $7.95 applies to all orders.

Registered post is recommended and available upon request for an additional charge of $3.70. If you wish to use registered post please ensure you select the ‘registered post’ option when completing your order.

Packaging: We take every care to ensure that your order is packed carefully so it will not be damaged in transit. Scrap Needs will not be held responsible for orders that are lost or damaged during transit. Registered Post is recommended for all orders.